Navigating the auto repair process after an accident can feel overwhelming. At Integrity Auto Collision Center, we believe that information is power—the more you know about your rights as a consumer, the better equipped you are to make informed decisions. Let us guide you through your rights and why choosing an independent, certified shop like ours ensures you’re in the best hands.
Your Rights as a Consumer
You Have the Right to Choose Your Repair ShopDid you know your insurance company cannot force you to use a specific repair shop? While they may “recommend” certain shops, it’s important to know that these shops often work under contracts with insurers to minimize costs—not necessarily to prioritize quality. At Integrity Auto, we proudly do not have contracts with insurance companies, so our focus is solely on you, the customer.
Right to a Written Estimate and Approval Before Repairs BeginTransparency is key. You’re entitled to a detailed written estimate before any work starts. This ensures you’re fully aware of the scope of repairs and costs involved.
Right to Quality Repairs and WarrantiesYou deserve peace of mind after a repair. That’s why we offer a lifetime warranty on all repairs as long as you own the vehicle. From start to finish, we ensure quality workmanship and use only top-tier parts.
Beware of Steering by Insurance Companies
One of the biggest challenges consumers face is insurance company steering. This is when insurers push you toward repair shops they have contracts with. While these shops might save the insurer money, it can come at the cost of quality or rushed repairs.
At Integrity Auto Collision Center, we’re proud to remain independent. Our commitment is to you—not the insurance companies. We advocate for fair compensation for your repairs and make sure quality and safety are never compromised.
Why Choose an Independent, Certified Shop?
Certifications That Matter
Certifications are a hallmark of quality and expertise. Our shop holds prestigious certifications, including I-CAR Gold Class, ASE Certification, and manufacturer certifications from brands like Mopar, Chrysler, Dodge, Jeep, Ram, SRT, Nissan, Subaru, Kia, Hyundai, Honda, and Acura.
What sets us apart is that not only is our team certified as a whole, but each individual technician has undergone rigorous training to meet these high standards.
Personalized Service
Independent shops like ours provide tailored service, free from the pressure of insurance contracts. We work for you, ensuring every detail is handled with care and precision.
Commitment to Safety
Certified shops follow strict repair standards, ensuring your vehicle is restored to its pre-accident condition. At Integrity Auto, we take this responsibility seriously.
How Integrity Auto Collision Center Stands Out
With over 600 5-star reviews across Google and Yelp, Integrity Auto is proud to serve Solano County, including Fairfield, Vacaville, Suisun City, Vallejo, Winters, Elmira, and Benicia. Since 2013, we’ve built a reputation for exceptional customer service, expert repairs, and unwavering transparency.
Our lifetime warranty, coupled with our certified team and dedication to your rights, makes us the trusted choice for collision repair.
Tips for Finding the Right Repair Shop
Look for manufacturer certifications – are they certified to work on your car make?
Check reviews online—ours speak for themselves!
Choose a shop that puts you first – an independent body shop!
We’re Thankful for Your Support!
By choosing Integrity Auto Collision Center, you’re supporting a local Solano County small business that’s committed to giving back to the community. We truly care about every customer who walks through our doors.
We’re Here for You!
Contact us today for a free estimate and to learn how we can advocate for you during the repair process.
Don’t forget about our referral program: Refer a friend and receive $100 once their claim is completed!
Visit us in Fairfield, CA, or check out our website and social media for updates.
At Integrity Auto Collision Center, we’re here to empower you with the knowledge and service you deserve. Let’s get your vehicle back on the road—safely and stress-free!
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