When it comes to auto collision repair, not all shops operate the same way. Unfortunately, many customers experience subpar service, miscommunication, or feel pressured into decisions that don't align with their best interests. At Integrity Auto Collision Center, we believe in setting a higher standard for the industry. Here’s how we go above and beyond for our clients—and why these practices should be the norm.
1. Keeping You Up to Date on Your Vehicle’s Progress
One of the most common frustrations customers face is a lack of communication. When your vehicle is out of your hands, you deserve to know what’s happening. At Integrity Auto, we make communication a top priority. From the moment your vehicle arrives at our shop until the moment it’s ready for pick-up, we keep you informed about every step of the repair process. Whether it’s an update on parts availability, progress on repairs, or an estimated completion date, we believe in transparency to give you peace of mind.
2. Following Vehicle Manufacturer Specifications
Your vehicle was meticulously designed with safety and performance in mind. That’s why repairs must adhere to the manufacturer’s guidelines. At Integrity Auto, our team of certified technicians ensures every repair follows manufacturer specifications. This commitment not only guarantees your car is fixed correctly but also helps maintain its safety, performance, and long-term value.
3. Using Only OEM (Original Equipment Manufacturer) Parts
The quality of replacement parts can significantly impact your vehicle’s performance and longevity. While some shops may cut costs by using aftermarket parts, Integrity Auto exclusively uses OEM parts. Here’s why OEM parts matter:
Perfect Fit: OEM parts are designed specifically for your vehicle, ensuring a seamless fit.
High Quality: These parts meet the original manufacturer’s standards, maintaining your car’s performance and safety.
Warranty Protection: Using OEM parts helps preserve your vehicle’s manufacturer warranty.
4. Assistance with Rental Cars
Life doesn’t stop just because your car is in the shop. We know how important it is to stay mobile while your vehicle is being repaired. Integrity Auto simplifies the rental car process for our clients. We assist with arranging a rental so you can continue with your daily routine without interruption.
5. Not Contracted by Insurance Companies
Many repair shops are under contracts with insurance companies, which can sometimes lead to cost-cutting practices that don’t benefit the customer. Integrity Auto remains independent from insurance company contracts. This means we work solely for you, our client, to ensure the highest quality repairs without compromising safety or quality. We advocate for your best interests and help navigate the claims process to make it as seamless as possible.
Setting a Higher Standard
At Integrity Auto Collision Center, we believe the practices mentioned above should be the standard in the industry. Keeping customers informed, adhering to manufacturer specifications, using high-quality OEM parts, simplifying the rental process, and prioritizing your best interests are not just what we do—they are who we are. When you choose Integrity Auto, you’re choosing a repair shop that puts your safety, satisfaction, and peace of mind first.
💻 Visit our website today to schedule to claim your free estimate and see the Integrity Auto Collision Center difference!
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